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Welcome to Hospitality the Little Traverse Way

Travelers have been coming to the Little Traverse Bay Area of northern Lower Michigan for more than 100-years.  When those guests arrived so many years ago, they were treated to world-class service that was unique for that time.

Service with a SmileHospitality the Little Traverse Way was created to assure that those of us in the area never lose that hospitality “touch.” The program serves the communities of Petoskey, Bay Harbor, Boyne City, Boyne Falls and Harbor Springs and is offered in three parts:

  1. Staff Training while reinforcing the community’s hospitality culture
  2. Recognizing those businesses who regularly exceed their guests expectations. 
  3. Engaging area residents in the practice of welcoming and assisting our guests.

The Petoskey Regional Chamber of Commerce spearheaded this initiative in 2012 and brought together ten other partners who all contributed financial resources, countless volunteer hours, and tremendous expertise. Click here to view our partners.


Special Thanks



Much of the educational curriculum for Hospitality the Little Traverse Way was developed by Bill Quiseng of Bill Quiseng / Deliver the World’s Best Customer Experience. Bill is a proven leader in the hospitality industry and a highly respected presenter of hospitality training programs. He is currently exceeding his guests' expectations at Marriott’s Ko Olina Beach Club in Oahu, Hawaii.

Mystery Shop Program


The mystery shop program is a way for the businesses to measure the effectiveness of Hospitality the Little Traverse Way training, recognize team members, and address potential opportunities. 




Derik Mott-Bragg, Business Consultant and Owner of Mottify Consulting Group, LLC, is a sixteen year veteran in the Sales and Marketing industry. Derik spent five years leading a successful sales team for a Fortune 15 Company and the last three years inspiring local business owners to challenge the status quo. Derik believes all things are possible through vision and action.

  •      Discovered his Life’s Mission –  Empowering others to experience the greatness within and around themselves so that they live fulfilled and joyful lives.
  •      Helps individuals and businesses formulate their purpose.
  •      Believes in an anthropological approach to leadership over psychological.

As a business consultant, Derik is a forward thinker and believes success in business is measured by fulfilling your purpose, financial freedom, and peace of mind.

Derik is both a strategic partner and stakeholder in Revive Cleaning ServicesPurity Pet Services, and Maverick Style.  He enjoys partnering with other entrepreneurs, offering his services and capital to help build a business and brand they can be proud of.

Investing in the Community

As the founder of Mottify Consulting Group, Derik believes we have a social responsibility to make a positive impact in our community and dedicates his time to the following:

Derik also volunteers with local community events including Festival on the Bay, Stars and Stripes 4th of July, Crooked Tree Arts Center New Year’s Eve Celebration, Breakfast for Champions, and PRCC Business Expo.


Upcoming Programs

View our upcoming events.

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